Orders cannot be modified or canceled after they have been submitted.
We accept Visa, Mastercard, American Express, Discover, and JCB. Note, cards issued by local banks which do not carry one of these logos will not be accepted by our global processing service, in which case we recommend Klarna as an alternative.
Pay for your purchase over four equal installments, due every two weeks.
Orders may be subject to payment verification. For the protection of our customers, we want to ensure that every order that we ship out was authorized by the cardholder. If your order is placed on hold, we will reach out to you right away to ensure that the delays are minimal.
All prices are displayed in USD. Your card will be charged in USD. The conversion is handled by your financial institution.
RETURNS AND REPLACEMENTS
We want you to be completely happy with your order. If for any reason you are not satisfied, we will gladly accept your timely return of unworn, unwashed, or defective merchandise. Used merchandise cannot be returned unless defective. Returned merchandise should include the vendor packaging and tags and be in the same condition as when it was received. A pickup and/or restock fee may apply. Merchandise must be returned within 30 days of receipt of merchandise.
When returning a gift, a TRES MEXICO Gift Card will be issued to the gift recipient for the amount of the returned merchandise. The card can be used for purchases online. In compliance with Federal law, for gifts valued at more than $2,000.00, the recipient will receive a check rather than an TRES MEXICO Gift Card.
RETURNING MERCHANDISE BY MAIL
On the back of the packing slip enclosed with your TRES MEXICO order, please note the reason(s) for return and whether you wish to exchange the item(s) or receive a credit/refund (depending on the original form of payment).
Enclose the return section of the packing slip with your item(s). Please use one of the return labels provided on the front of your packing slip to ensure proper return address and credit information. Restricted items must be returned using ground transportation.
Please allow 10 to 14 days for TRES MEXICO to process your return.
TRES MEXICO ships internationally. Note that we do not offer free returns on international returns.