HOW TO SEND YOUR RETURN OR EXCHANGE:
To ship an item back please:
1) Indicate on your invoice whether you are exchanging or returning the item(s).
2) For exchanges: please indicate the desired model/size. We recommend you contact customer service to place your exchange on hold so it does not sell out while we await your package. Please call or send an e-mail with the order number, the item, and size you would like on hold.
3) Pack your item(s) and invoice into the return bag/cardboard box and affix the prepaid mailing label.
4) Mail your package using one of the following methods:
a. Drop your package at a USPS location without waiting in line (the label is pre-paid and requires nothing else on your end). Click here to find the closest location. [LOCATOR]
RETURN YOUR ORDER:
Items purchased from TRES MEXICO are eligible for a full refund if returned within 30 days of purchase.
You will have up to 30 days after items have been purchased to exchange for anything else on the website.
A small number of heavily discounted items may be marked FINAL SALE, in which case they are not eligible for refund, exchange, or store credit.
For US customers, a prepaid return shipping label will be provided at no charge to return your merchandise (free shipping both ways).
Please be careful of makeup or deodorant rubbing off on the garment.
Shipping Charges: Shipping charges on expedited orders are not refundable.
Modified Return Policy: If you return more than $7500 in a 12 month period you may be subject to a modified return policy. We will contact you if you are subject to the modified policy.
Holiday Returns: During the Holiday season (Nov. 1st - Dec 25th), we will accept your return after 30 days so long as it is received by January 10th.