HOW TO SEND YOUR RETURN OR EXCHANGE:

DOMESTIC RETURNS:

To ship an item back please:

1) Indicate on your invoice whether you are exchanging or returning the item(s).

2) For exchanges: please indicate the desired model/size. We recommend you contact customer service to place your exchange on hold so it does not sell out while we await your package. Please call or send an e-mail with the order number, the item, and size you would like on hold.

3) Pack your item(s) and invoice into the return bag/cardboard box and affix the prepaid mailing label.

4) Mail your package using one of the following methods:

a. Drop your package at a USPS location without waiting in line (the label is pre-paid and requires nothing else on your end).  Click here to find the closest location. [LOCATOR]

RETURN YOUR ORDER:

START A RETURN

POLICY:

Items purchased from TRES MEXICO are eligible for a full refund if returned within 30 days of purchase.

You will have up to 30 days after items have been purchased to exchange for anything else on the website.

A small number of heavily discounted items may be marked FINAL SALE, in which case they are not eligible for refund, exchange, or store credit.

For US customers, a prepaid return shipping label will be provided at no charge to return your merchandise (free shipping both ways).

CONDITIONS:

Please be careful of makeup or deodorant rubbing off on the garment.

EXCEPTIONS:

Shipping Charges: Shipping charges on expedited orders are not refundable.

Modified Return Policy: If you return more than $7500 in a 12 month period you may be subject to a modified return policy. We will contact you if you are subject to the modified policy.

Holiday Returns: During the Holiday season (Nov. 1st - Dec 25th), we will accept your return after 30 days so long as it is received by January 10th.

us|  EN   |  USD
Copyright © 2020 TRES MEXICO All rights reserved.
us|  EN   |  USD
Secure Shopping